If your bike gets lost, goes missing, or gets stolen, please contact BIKETOWN customer service or call 1 (866) 512-BIKE, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.
Please know that bikes that are missing for longer than 24 hours can result in a $1,500 fee (plus tax) charged to the account holder that last rented the bike