If your Member Card isn’t working, first make sure you're holding it directly over the keypad. Then check that your billing info is up to date and that your account is active. If your credit card has expired or been canceled, your account will be frozen until you enter a new credit card.
If your member card is lost or stolen, please log into your BIKETOWN account and deactivate your card. In your account settings, under the basic information section, delete the card number in the “MEMBER CARD NUMBER” field.
The good news is you can ride without your card! When prompted, enter your member number and PIN. You’ll be able to unlock your selected bike this way.
If you'd prefer to get another Member Card, you can purchase a new one at a kiosk for a small replacement fee of $2. Retrieving a card at a kiosk will automatically sync the new card to your account. Note that a card cannot be issued to you at a kiosk unless you’ve cleared the previous card number from your account first (for assistance with this, follow directions above).