To unlock a bike, enter the account number that you received upon signup into the keypad on the back of the bike, then press the green checkmark button (or simply hold your member card over the bike’s keypad until you hear a beep.). Next, enter your 4-digit PIN.
Don’t remember your account number and PIN? Check your email - you will have received an email from Social Bicycles when you signed up containing this information. If you’ve downloaded the mobile app, you will also find this information under “Account” if you click the person icon in the upper right.
Once you enter your account number and PIN correctly, the bike screen will read “Bike Unlocked.” Pull the U-lock straight out and then place it upright in the holster on the left side of the bike’s keypad. It is critical that the lock stays with the bike -if a lock is lost, you may be fined for a lost lock ($20). Please be mindful that without the U-lock, the bike cannot be secured. If a bike is lost or stolen as a result of not locking the bike, you may be charged a lost bike fee ($1,500 plus tax).