If you’re trying to lock a bike but hear a warning beep coming from the bike and are meeting resistance with the lock, it could be that a spoke is in the way. Occasionally, the spoke of the rear tire prevents the lock bar from being inserted. To resolve this, rotate the tire slightly so the spoke moves out of the way of the lock bar.
If you continue to hear beeping or can't successfully lock the bike, please contact BIKETOWN customer service or call us at 1 (866) 512-BIKE, and we'll try to help you diagnose the issue.
If you lost your U-lock during your ride and are unable to recover it, your account will be charged $20 for the cost of the lock. If you do not have the U-lock, stay with the bike and let us know.
Never leave your bike unattended or you may be charged the cost of recovery or replacement of the bike, up to $1,500 (plus tax). Please wait for a BIKETOWN staff member to arrive and retrieve the bike.