U-locks should be placed in the U-lock holster on the left side of the bike frame. If you lose your U-lock, please return to the lock’s suspected location and retrieve the lock. If the U-lock is not present, please contact BIKETOWN customer service, now supported by Lyft.
Never leave your bike unattended or you may be charged the cost of recovery or replacement of the bike, up to $1500. Please wait for a BIKETOWN staff member to arrive and retrieve the bike.
If you lost your U-lock during your ride and are unable to recover it, your account will be charged $20 for the cost of the lock.