If your member card is lost or stolen, please log into your BIKETOWN account and deactivate your card. In your account settings, basic information section, delete the card number in the “MEMBER CARD NUMBER” field.
If you need help, please contact BIKETOWN customer service, now supported by Lyft. Any usage, service, damage or stolen bike fees incurred on your account before you have reported it as lost or stolen will be your responsibility.
If you'd prefer to get another Member Card, you can purchase a new one at a kiosk for a small replacement fee ($2 for Month-to-Month andPay As You Go users, FREE for Annual Members). Retrieving a card at a kiosk will automatically sync the new card to your account. Note that a card cannot be issued to you at a kiosk unless you’ve cleared the previous card number from your account first. (Follow the directions above).