If your Member Card isn’t working, first make sure your billing info is up to date and that your account is active. If your credit card has expired or been cancelled, your account will be frozen until you enter a new credit card.
If your member card is lost or stolen, please log into your BIKETOWN account and deactivate your card in your Account Settings. Do this by deleting the card number in the “MEMBER CARD NUMBER” field under the Basic Information section of your account. If you need any help, call Customer Service at 866-512-BIKE. Any usage, service, damage or stolen bike fees incurred on your account before you have reported it as lost or stolen will be your responsibility.
If you'd prefer to get another Member Card, you can purchase a new one at a kiosk for a small replacement fee ($2 for Month-to-Month and Pay As You Go users, and FREE for Annual Members). Please note that you will not be able to retrieve a new card until you have deleted the existing card number from your account as described above.